# Look, Think, Do and Check examples

Use these 5 practical examples with Lecture 2.5 to describe a job from your own work.

[AI Agents course resources on Aruntastic](https://aruntastic.com/resources/library/agents/)

Start with what you want to achieve. Then describe the information you need, the decision you make, the action you take and how you check the result. The goal explains why you are doing the job. The decision explains which action you choose after looking at the information.

These are fictional practice scenarios. The company rules and prices belong to the examples; use your own records and rules for your work. Preparing a message or order is separate from sending it.

## 1. Prepare a payment reminder at an accounting firm

Daniel manages operations at an accounting firm. An invoice is 9 days overdue. The original bill was $2,400, and the client has already paid $600. The client asks Daniel to include the remaining balance in the reminder. The firm's rules call for a courteous first reminder when a client has made a partial payment and there is no dispute.

**What you want to achieve:** Ask for an update on the remaining $1,800 without asking the client to pay the $600 again.

| Move | What Daniel does |
|---|---|
| **Look: what information do you need?** | Read the invoice, the $600 payment record, the client's message and the reminder policy. Confirm that no dispute has been recorded. |
| **Think: what do you decide?** | Subtract $600 from $2,400. Choose a polite reminder that acknowledges the payment and asks about the remaining $1,800. |
| **Do: what action do you take?** | Prepare a draft thanking the client for the $600 payment, stating the $1,800 balance and asking when the remaining payment can be expected. |
| **Check: how do you verify it?** | Compare the invoice ID and amounts with the records. Confirm that the draft acknowledges the partial payment, invents no payment deadline and has not been sent. |

**If new information arrives:** If the client pays the remaining balance before the message is sent, cancel the reminder draft. A correct draft can become unnecessary when the payment record changes.

## 2. Choose packaging for a bakery order

A bakery needs 80 cake boxes delivered by Friday morning. The owner allows a total spend of $240. The quoted prices below include any applicable taxes; delivery is shown separately.

| Supplier | Price per box | Delivery charge | Quoted arrival |
|---|---:|---:|---|
| A | $2.40 | $60 | Thursday |
| B | $2.70 | $15 | Thursday |
| C | $2.20 | $20 | Monday after the event |

**What you want to achieve:** Obtain all 80 boxes before Friday morning without spending more than $240.

| Move | What do you do? |
|---|---|
| **Look** | Read the 3 quotes, check that the boxes are the required size and confirm that each supplier can provide 80. |
| **Think** | Calculate the delivered totals: A costs $252, B costs $231 and C costs $196. Choose B because A exceeds the budget and C arrives too late. |
| **Do** | Prepare an order request for 80 boxes from B, showing the size, $231 total and Thursday delivery. Give it to the owner for approval. |
| **Check** | Recalculate 80 × $2.70 + $15. Compare the quantity, size, delivery address and promised arrival with the quote. After ordering, check that the supplier's confirmation agrees. |

**If new information arrives:** If B can supply only 60 boxes, the recommendation no longer meets the requirement. Ask for another quote or a revised plan before placing the order.

## 3. Handle a return request for an online store

A customer wants to return a $45 shirt because it does not fit. It was delivered 12 days ago, and the customer says it is unused with its tags attached. The store accepts return requests within 30 days. Its policy says the refund is issued only after the returned item passes inspection.

**What you want to achieve:** Help the customer start an eligible return and explain when a refund can be issued.

| Move | What do you do? |
|---|---|
| **Look** | Read the order, delivery date, customer's request and store return policy. Check that the item is not excluded from returns. |
| **Think** | Decide that the request is within the 30-day window. Authorize the return process under the store's rules, while leaving the refund pending inspection. |
| **Do** | Prepare a reply with the store's approved return instructions. Explain that the item will be inspected before the refund is issued. |
| **Check** | Verify the order number and delivery date. Check that the reply uses the store's actual return instructions and does not claim that a $45 refund has already been paid. |

**If new information arrives:** If the order shows the shirt was a non-returnable item, use that policy or send the case to the person authorized to approve exceptions.

## 4. Arrange a project meeting

Maya, Sam and Priya need a 30-minute meeting on Tuesday. All the availability below uses the same local time zone. Maya is free from 2 p.m. to 4 p.m., Sam from 3 p.m. to 4 p.m., and Priya from 3 p.m. to 3:30 p.m.

**What you want to achieve:** Find a 30-minute slot when all 3 can attend.

| Move | What do you do? |
|---|---|
| **Look** | Read the calendars, meeting duration, attendees and time zone. |
| **Think** | Choose Tuesday from 3 p.m. to 3:30 p.m., the shared 30-minute opening. |
| **Do** | Prepare the appointment with the title, attendees, date, start time and end time. Create it only when you have permission to book it. |
| **Check** | Recheck availability before booking. After creation, inspect the saved event's date, time zone, duration and attendee list. Do not treat a written appointment draft as a saved event. |

**If new information arrives:** If Sam receives another appointment at 3 p.m., find a new shared opening or ask the meeting organizer which constraint can change.

## 5. Prepare a project status update

A small agency plans to launch a client's website on Friday. The copy and design are approved, but a test purchase fails at checkout. The developer is assigned to fix the problem by Wednesday. The team plans to test checkout again on Thursday.

**What you want to achieve:** Give the project manager an accurate update that identifies the launch blocker, its owner and the next check.

| Move | What do you do? |
|---|---|
| **Look** | Read the task board, the copy and design approvals, the failed checkout test and the developer's assigned fix date. |
| **Think** | Mark the Friday launch as at risk until checkout passes. The approved copy and design do not make the website ready to take orders. |
| **Do** | Draft an update stating what is complete, what failed, who is fixing it and when the retest is planned. |
| **Check** | Compare each statement with the task records. Keep a planned fix separate from a completed fix. After Thursday's retest, update the status using the actual result. |

**If new information arrives:** If checkout still fails on Thursday, report the unresolved blocker and ask the project manager to decide the launch date. Do not report the website as ready because the original plan said Friday.

## What the examples let you recognise

Each example names the information used, the choice made, the action taken and the evidence checked. The check concerns a particular result, such as the remaining invoice balance or the promised delivery date.

You can follow all five cases as worked explanations. If a similar job arises in your own work, use the same questions to decide what information is needed and how the result could be checked.